Relationship Banking Specialist

JPMorganChase; Rockford (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Job summary

Chase is hiring an Associate Banker to deliver exceptional client experiences, knowledgeably discuss products, and help clients achieve their financial goals. You will welcome clients, open accounts, and guide them through Chase Mobile App usage and digital channels. You will collaborate with branch teammates to meet customer needs.

The role emphasizes hospitality, compliance with banking requirements, and building trusted relationships through thoughtful questions and empathetic service.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Assist with account servicing, maintenance, and opening new accounts.
• Educate clients on day-to-day banking and digital tools like Chase Mobile App and Chase.com.
• Build relationships through active listening and collaborative teamwork.
• Handle branch operations and cash devices following policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Technology usage

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker to deliver exceptional client experiences, knowledgeably discuss products, and help clients achieve their financial goals. You will welcome clients, open accounts, and guide them through Chase Mobile App usage and digital channels. You will collaborate with branch teammates to meet customer needs.

The role emphasizes hospitality, compliance with banking requirements, and building trusted relationships through thoughtful questions and empathetic service.