Relationship Banking Associate

Fairygodboss; Boston (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch setting. You will greet clients, assist with banking needs, and promote Chase digital tools to enhance self-service and efficiency.

The role emphasizes building trusted client relationships, delivering product knowledge, and collaborating with branch teams to meet customers’ financial goals. A high school diploma or GED and strong customer service are required.

Qualifications

• Client service experience or comparable experience.
• Strong communication skills to interact with clients.
• Ability to work collaboratively with branch team members.
• Attention to detail and problem-solving skills.
• Familiarity with technology solutions and mobile banking.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet.
• Open new accounts and service existing ones while following policies and regulatory requirements.
• Educate clients on day-to-day banking and digital tools like Chase Mobile App and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge to help clients achieve goals.
• Handle branch operations, including cash devices, while following bank procedures.

Skills

Client service experience

Excellent communication

Team collaboration

Problem solving

Technology familiarity

Education

High school diploma or GED equivalent

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch setting. You will greet clients, assist with banking needs, and promote Chase digital tools to enhance self-service and efficiency.

The role emphasizes building trusted client relationships, delivering product knowledge, and collaborating with branch teams to meet customers’ financial goals. A high school diploma or GED and strong customer service are required.