Relationship Banking Specialist

Huntington National Bank; Michigan; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Huntington National Bank in Michigan is seeking a Financial Relationship Banker to help customers achieve their financial goals. In this branch role you will retain and grow consumer and business relationships by identifying needs and recommending deposit, loan, and other banking products.

You will provide excellent service, expand relationships through appointments, referrals, and cross-sell, and educate customers on online and mobile banking while adhering to security and regulatory policies.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role.
• Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.
• Bachelor’s Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience.
• Ability to build, deepen and retain relationships.
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
• Maintaining your knowledge of all products, services, technology and policies.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Other duties as assigned.

Skills

Customer service

Sales

Banking

Relationship building

Communication skills

Technology literacy

Education

Bachelor’s degree

High School Diploma or GED

Job description

Huntington National Bank in Michigan is seeking a Financial Relationship Banker to help customers achieve their financial goals. In this branch role you will retain and grow consumer and business relationships by identifying needs and recommending deposit, loan, and other banking products.

You will provide excellent service, expand relationships through appointments, referrals, and cross-sell, and educate customers on online and mobile banking while adhering to security and regulatory policies.