Relationship Banking Specialist

Bank of America; Matteson (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Competitive benefits

Job summary

Bank of America in Illinois seeks a customer-focused professional to join our in-office team at Matteson/Calumet City locations. The role emphasizes building client relationships, managing cash, and driving a superior client experience across daily banking activities.

The ideal candidate demonstrates adaptability, problem-solving, and strong communication, with a background in financial services and a high school diploma or higher.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills to meet clients' needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Responsibilities

• Execute the bank's risk culture and strives for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Skills

Adaptability

Client Focus

Problem Solving

Relationship Building

Oral Communications

Time Management

Account Management

Client Experience

Client Solutions

Advisory

Communication

Education

High School Diploma / GED

Business-related Associate Degree

Bachelor's Degree

Job description

Bank of America in Illinois seeks a customer-focused professional to join our in-office team at Matteson/Calumet City locations. The role emphasizes building client relationships, managing cash, and driving a superior client experience across daily banking activities.

The ideal candidate demonstrates adaptability, problem-solving, and strong communication, with a background in financial services and a high school diploma or higher.