Client Experience & Relationship Banker

Bank of America; Westmont (IL); On-site; USD 31,000 - 37,000; Full time

Job summary

Bank of America in Illinois is seeking a customer-focused teller to engage clients in the lobby and assist with cash transactions, self-service banking, and account education. You will aim to understand clients' financial priorities and connect them to suitable solutions while maintaining accuracy and compliance.

You should be able to work weekends or extended hours and be flexible to rotate among nearby financial centers.

Qualifications

• Minimum education: High School Diploma or GED.
• Experience in customer service or cash handling is a plus.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in Illinois is seeking a customer-focused teller to engage clients in the lobby and assist with cash transactions, self-service banking, and account education. You will aim to understand clients' financial priorities and connect them to suitable solutions while maintaining accuracy and compliance.

You should be able to work weekends or extended hours and be flexible to rotate among nearby financial centers.