Client Experience Banker

National Black MBA Association; Villa Park, Northern (IL, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Industry-leading benefits

Job summary

Bank of America values a customer-focused role in our Illinois network, engaging clients in the lobby to educate them on self-service banking and handling cash transactions. The position emphasizes building client relationships, guiding them to financial solutions, and maintaining regulatory compliance.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours across multiple centers within a reasonable distance from home.

Qualifications

• Minimum education: High School Diploma / GED or equivalent.
• Bachelor's degree or business-related associate's degree preferred; financial services education valued.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to protect clients and the bank.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-related Associate’s Degree

Job description

Bank of America values a customer-focused role in our Illinois network, engaging clients in the lobby to educate them on self-service banking and handling cash transactions. The position emphasizes building client relationships, guiding them to financial solutions, and maintaining regulatory compliance.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours across multiple centers within a reasonable distance from home.