Client Banking & Relationship Specialist

Bank of America; Schaumburg (IL); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is hiring for a client-focused role in Illinois. The position centers on educating clients in the lobby and guiding them to self-service tools like mobile/online banking and ATMs.

You will handle cash transactions, build client relationships, and connect customers with appropriate financial solutions. The role requires strong interpersonal skills, adaptability, and the ability to work weekends or extended hours as needed.

Qualifications

• Enthusiastic self-starter with strong work ethic and focus on results.
• Ability to identify solutions for client needs and explain them clearly.
• Comfort with learning new information and technology platforms.
• Follow established processes and comply with laws and regulations.

Responsibilities

• Executes risk culture and drives operational excellence.
• Builds relationships to meet clients' financial needs.
• Follows processes to act in clients' and bank's best interests.
• Grows knowledge by collaborating with experts in lending, investments, and small business.
• Manages center traffic, appointments, and outbound calls.
• Drives customer experience and handles cash responsibilities.

Skills

Relationship Building

Client Management

Client Solutions Advisory

Account Management

Pipeline Management

Prospecting

Referral Identification

Referral Management

Client Experience Branding

Adaptability

Business Acumen

Oral Communications

Problem Solving

Education

High School Diploma / GED

Job description

Bank of America is hiring for a client-focused role in Illinois. The position centers on educating clients in the lobby and guiding them to self-service tools like mobile/online banking and ATMs.

You will handle cash transactions, build client relationships, and connect customers with appropriate financial solutions. The role requires strong interpersonal skills, adaptability, and the ability to work weekends or extended hours as needed.