Relationship Banking Specialist

First Lockhart Bank Careers; Gonzales (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

First Lockhart Bank is seeking a Relationship Banker at the Gonzales Branch to support new accounts, promote services and assist customers with financial needs. You will learn products, maintain account processes and collaborate with specialists to connect customers with experts.

The role emphasizes strong customer service, accurate handling of transactions, and the ability to work with branch hours, including weekends in a banking environment.

Qualifications

• College degree preferred or High school degree/GED or foreign equivalent.
• Cash handling experience, preferred.
• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer.
• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
• Understands how to present features, and benefits of products and services to customers with differing needs.
• Self-motivated, assertive, performs well in a team environment to service customers.
• Professional, thorough and organized; able to follow standard operating policies and procedures.
• Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers.
• Excellent written and verbal communication skills preferred.
• Ability to work branch hours, including weekends and some evenings.

Responsibilities

• Learn all new account products and services.
• Develop and maintain a product/service manual to be used by all bankers to ensure consistent account processes.
• Communicate with all bankers to understand whether current procedures are effective and uncover any inconsistencies.
• Explaining, promoting and selling all products and services to current and prospective customers.
• Providing exceptional service that is consistent with or exceeds bank standards of excellence in customer service.
• Opening, maintaining and closing all types of transactions and deposit accounts.
• Facilitating the consumer lending process by learning Decision Pro.
• Resolving customer issues in a timely, consistent and professional manner.
• Performing other job-related duties as assigned.

Skills

Customer service

Communication

Relationship building

Team player

Attention to detail

Education

High School diploma or GED

College degree preferred

Tools

Decision Pro

Cash handling

Job description

First Lockhart Bank is seeking a Relationship Banker at the Gonzales Branch to support new accounts, promote services and assist customers with financial needs. You will learn products, maintain account processes and collaborate with specialists to connect customers with experts.

The role emphasizes strong customer service, accurate handling of transactions, and the ability to work with branch hours, including weekends in a banking environment.