Relationship Banking Specialist

Fairygodboss; Berkley (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with match

Job summary

PNC is offering a Personal Banker position based in Berkley, MI at the Berkley Branch. The role emphasizes acquiring and deepening the branch customer base, delivering proactive sales conversations, and driving customer loyalty within an in-office setting.

The successful candidate will manage the customer experience, educate clients on financial options, and collaborate with ecosystem partners to grow wallet share while adhering to risk policies.

Qualifications

• Associates or equivalent degree and related experience
• Typically requires 3+ years experience
• No Required Certification(s) listed

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC is offering a Personal Banker position based in Berkley, MI at the Berkley Branch. The role emphasizes acquiring and deepening the branch customer base, delivering proactive sales conversations, and driving customer loyalty within an in-office setting.

The successful candidate will manage the customer experience, educate clients on financial options, and collaborate with ecosystem partners to grow wallet share while adhering to risk policies.