Customer Service Representative

Iowa State Bank; Orange City (IA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

401K with employer match

Paid time off

Volunteer time off

Parental leave

Job summary

Iowa State Bank is seeking a Customer Service Representative to assist customers with day-to-day banking needs and deliver exceptional service while building lasting relationships.

The role involves handling transactions, addressing questions, and connecting customers with banking solutions. It emphasizes a relationship-banking approach, collaboration with team members, and representing the bank positively in all customer interactions.

Qualifications

• Handle customer transactions including deposits, withdrawals, loan payments, checks, and related duties.
• Identify referral opportunities and partner with team members to enhance customer banking experiences.
• Communicate clearly and professionally to assist customers and resolve questions.

Responsibilities

• Process customer transactions with accuracy and attention to detail.
• Answer customer inquiries and resolve concerns; route to appropriate personnel as needed.
• Assist in promotional efforts and introduce banking products to meet customer goals.
• Travel to other branch locations may be required to support teller duties.

Job description

Description

As a Customer Service Representative, you'll be the friendly face of Iowa State Bank, helping customers with their day-to-day banking needs while delivering exceptional service that exceeds expectations. Every conversation is an opportunity to build relationships, solve problems, and introduce products and services that can help customers achieve their financial goals.

In this role, you'll assist customers with transactions, answer questions, resolve concerns, and connect them with banking solutions that fit their needs. You'll play a key role in our relationship-banking approach by identifying referral opportunities and partnering with other team members to help customers get the most from their banking experience.

Requirements

• Handle customer transactions including but not limited to account deposits, withdrawals, loan payments, cashing checks, check deposit hold, cash advances, stop payments, gift cards, and issue Cashier’s Checks.
• Buy and sell money to other tellers and vault
• Balance drawers daily and vault money as needed with no errors
• Complete regulatory reporting forms as needed
• Answers telephone calls to assist customers with questions or requests and/or transfer calls to appropriate personnel
• Prepare statements for mailing to customers
• Perform teller duties within the Drive-Up Window and participate in the late-night rotation schedule.
• May be asked to travel to other branch locations to assist in teller duties as needed to ensure adequate coverage.
• Accepts other responsibilities as assigned to help embrace ISB’s values

Other Duties

• Will have extensive contact with the public and conduct relationships in a manner that will enhance the overall professional image and marketing efforts of the agency and bank.
• Participate in outside civic activities that enhance the agency, bank and personal growth.

Benefits to include

• Health
• Dental
• Vision
• Health Savings Account
• Flex
• 401K with an Employer Match
• Paid STD, LTD, and employee Life Insurance
• Aflac
• Paid Time Off
• Volunteer Time Off
• Parental Leave