Relationship Banking Specialist - Grow Clients & Solutions

Santander Group; Middleborough (MA); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander is seeking a Sales and Service Banker in Middleboro, MA. The role focuses on building strong customer relationships, delivering tailored banking solutions, and driving branch sales targets with a customer-centric approach.

Responsibilities include processing teller transactions, presenting cross-sell opportunities, and guiding customers on digital banking tools while ensuring compliance and risk controls.

Qualifications

• Excellent communication, consultative and influence skills in verbal and written form.
• Established relationship-building skills focusing on customer experience.
• Ability to learn and apply sales techniques to meet customer needs.
• Experience in cross-selling and growing banking relationships.
• Ability to work collaboratively in a team and show initiative.
• Proficient with digital tools to engage customers and educate on self-service options.

Responsibilities

• Provide tailored solutions for banking, lending and investment products.
• Deliver exceptional customer service while minimizing risk and defending against fraud.
• Identify cross-sell opportunities and educate customers on digital banking tools.
• Support branch sales targets and collaborate with team members and partners.
• Maintain accuracy in teller transactions and comply with regulatory requirements.

Skills

Relationship building

Cross-selling

Sales techniques

Customer service

Communication skills

Team collaboration

Digital tools proficiency

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Santander is seeking a Sales and Service Banker in Middleboro, MA. The role focuses on building strong customer relationships, delivering tailored banking solutions, and driving branch sales targets with a customer-centric approach.

Responsibilities include processing teller transactions, presenting cross-sell opportunities, and guiding customers on digital banking tools while ensuring compliance and risk controls.