Relationship Banking Leader - Sales & Service

Penn Community Bank; Bristol Township (Bucks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Penn Community Bank is seeking a Branch Sales Manager to drive deposits and loans through relationship-based selling and superior customer service. The role leads a team, coaches staff, and proactively develops external business opportunities within the market.

The position emphasizes branch operations, compliance, and security, with frequent collaboration across departments and community engagement to promote bank products and services.

Qualifications

• High School diploma or equivalent required; Associates or Bachelor's degree preferred.
• Previous banking or relevant work history and supervisory experience preferred.
• Sales experience and/or aptitude for business development.
• Thorough knowledge of Bank products and services.
• Excellent customer service skills.
• Demonstrated verbal and written communication skills.
• Ability to interact well with team members and customers.
• Good supervisory and coaching skills.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Ability to multi-task and stay organized.
• Ability to achieve sales goals through relationship-based selling techniques.
• NMLS required.
• Sound judgment when making decisions on behalf of the Bank.

Responsibilities

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
• Leads and coaches team members to best in class internal and external customer service.
• Proactively seek to bring in external business via disciplined calling and sales efforts.
• Participate in the development and management of sales activities and processes for the branch.
• Be an ambassador of technology by utilizing the customer relationship management platform.
• Act as a product/services referral source for various bank departments including loans, trust and investments.
• Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Perform other tasks as may be assigned by management.

Skills

Sales experience

Customer service

Verbal and written communication

Supervisory skills

Attention to detail

Basic computer skills

Multi-tasking

Relationship-based selling

NMLS

Sound judgment

Education

High School diploma or equivalent

Associates or Bachelor’s degree preferred

Job description

Penn Community Bank is seeking a Branch Sales Manager to drive deposits and loans through relationship-based selling and superior customer service. The role leads a team, coaches staff, and proactively develops external business opportunities within the market.

The position emphasizes branch operations, compliance, and security, with frequent collaboration across departments and community engagement to promote bank products and services.