Relationship Banking Associate II

TD Bank; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

TD Bank in Worcester, Massachusetts seeks a customer-focused teller to deliver personal and commercial banking experiences with accuracy and friendly service. You will manage client inquiries, process transactions, and connect clients to the right specialists to meet their financial goals.

This role requires 1+ year of client-facing experience, cash-handling skills, and strong communication. You must be able to work evenings, weekends, and holidays as scheduled and complete required training.

Qualifications

• High school diploma or GED required.
• 1+ years of client-facing experience or similar voluntary/educational exposure.
• Teller or cash-handling experience preferred.
• Able to work evenings, weekends, and holidays as scheduled.
• Willingness to complete required job-related training.
• Strong organization and multitasking abilities in a fast-paced environment.
• Excellent communication: concise, clear, and consistent.
• Demonstrated problem-solving skills and independent work capability.
• Ability to schedule and prioritize work to meet deadlines.
• Solid judgment in decision-making and problem solving.
• Proficient with Microsoft Office tools.

Responsibilities

• Orchestrates the overall client experience, handling in-person and phone inquiries.
• Serves as a hospitality ambassador, delivering relationship-driven client experiences.
• Creates personalized client interactions to build trust and long-term relationships.
• Educates clients on banking products and digital capabilities to improve convenience.
• Engages clients through proactive outreach and scheduling appointments.
• Balances client needs with policy adherence and risk awareness.
• Advocates for clients with empathy, integrity, and long-term perspective.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Problem solving

Education

High school diploma or GED

1+ years client-facing experience

Teller or cash-handling experience

Training compliance ability

Microsoft Office proficiency

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Worcester, Massachusetts seeks a customer-focused teller to deliver personal and commercial banking experiences with accuracy and friendly service. You will manage client inquiries, process transactions, and connect clients to the right specialists to meet their financial goals.

This role requires 1+ year of client-facing experience, cash-handling skills, and strong communication. You must be able to work evenings, weekends, and holidays as scheduled and complete required training.