Relationship Banking Associate II

TD; Scarborough (ME); On-site; USD 30,000 - 37,000; Part time

Job summary

TD Bank Scarborough, ME seeks a part-time client service associate to deliver everyday banking and personal customer support. You will greet clients, open basic accounts, and connect them with specialists as needed while maintaining accuracy and risk controls.

This role emphasizes relationship-building, proactive outreach, and adherence to bank policies. Evening/weekend hours may be required, with compensation commensurate with experience.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent client experiences.
• Creates personalized, client-first interactions that build trust.
• Educates clients on banking products, services, and digital capabilities to enhance convenience.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs.
• Balances client needs with policy adherence and risk awareness.
• Advocates for clients with empathy, integrity, and a long-term perspective.
• Maintains compliance when completing operational activities.

Skills

Customer service

Communication

Microsoft Office

Cash handling

Education

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank Scarborough, ME seeks a part-time client service associate to deliver everyday banking and personal customer support. You will greet clients, open basic accounts, and connect them with specialists as needed while maintaining accuracy and risk controls.

This role emphasizes relationship-building, proactive outreach, and adherence to bank policies. Evening/weekend hours may be required, with compensation commensurate with experience.