Client Banking Advisor — Relationship Focus

TD Bank; Springfield (MA); On-site; USD 30,000 - 37,000; Part time

Job summary

TD Bank in Springfield, MA is seeking a part-time Customer Service Associate to deliver everyday banking experiences. You will greet clients, process transactions, and connect them with specialists, while maintaining accuracy and risk awareness.

The role emphasizes relationship-building, knowledge of TD products, and friendly hospitality as the bank's ambassador in the community; requires high school diploma, 1+ year client experience, and flexible hours including evenings and weekends.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Excellent communication skills with ability to be concise, clear and consistent.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that build trust and deepen relationships.
• Educates clients on banking products, services, and digital capabilities to enhance convenience and financial well-being.
• Engages clients through proactive outreach and referrals to appropriate partners.

Skills

Communication

Organization

Problem-solving

Customer service

Education

High school diploma or GED

Notary License

Job description

TD Bank in Springfield, MA is seeking a part-time Customer Service Associate to deliver everyday banking experiences. You will greet clients, process transactions, and connect them with specialists, while maintaining accuracy and risk awareness.

The role emphasizes relationship-building, knowledge of TD products, and friendly hospitality as the bank's ambassador in the community; requires high school diploma, 1+ year client experience, and flexible hours including evenings and weekends.