Relationship Banking Associate — Growth & Customer Impact

NBT Bank; Elmhurst Township (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

Flexible Spending Accounts

Employer-Paid Disability Coverage

Life Insurance

Voluntary Benefits

401(k) retirement plans

Tuition Reimbursement

Employee Assistance Program (EAP)

Pet Insurance

Financial and Banking Services

Job summary

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and responsive support for routine banking transactions. The role involves identifying sales opportunities and referring customers to the appropriate partner, with in-person and phone interactions.

Basic consumer deposit account opening support may be required. Requirements include a High School Diploma and at least one year in related banking or sales/customer service roles, along with proficient

Qualifications

• High School Diploma or Equivalent required.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Proficient computer skills and strong communication.

Responsibilities

• 65%: Process routine transactions and servicing with accuracy; balance vaults and prepare reports.
• 25%: Identify customer opportunities, conduct sales calls, refer to partners, resolve issues swiftly.
• 5%: Participate in community events supporting CRA.

Skills

Listening skills

Communication skills

Needs assessment

Teamwork

Problem solving

Adaptability

Computer proficiency

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and responsive support for routine banking transactions. The role involves identifying sales opportunities and referring customers to the appropriate partner, with in-person and phone interactions.

Basic consumer deposit account opening support may be required. Requirements include a High School Diploma and at least one year in related banking or sales/customer service roles, along with proficient