Relationship Banking Associate - Customer Growth & Service

nbtbancorp; Elmhurst Township (PA); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Job summary

NBT Bank is hiring a Relationship Banking Associate in a role focused on delivering high-quality customer service and timely processing of routine transactions. The position involves identifying sales opportunities and referring customers to the appropriate business partner, in person or by phone, while supporting basic deposit account openings.

Candidates should have a High School Diploma and at least one year of related banking or customer service experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year in banking, sales or customer service.
• Excellent listening and communication skills.
• Ability to identify customer needs and opportunities.

Responsibilities

• Process routine transactions and account servicing accurately and efficiently.
• Identify customer opportunities and refer to the right partner.
• Engage with customers in person or by phone to ensure satisfaction.
• Support basic deposit account openings and related tasks.

Skills

Listening skills

Communication skills

Needs assessment

Teamwork

Computer skills

Education

High School Diploma or Equivalent

Job description

NBT Bank is hiring a Relationship Banking Associate in a role focused on delivering high-quality customer service and timely processing of routine transactions. The position involves identifying sales opportunities and referring customers to the appropriate business partner, in person or by phone, while supporting basic deposit account openings.

Candidates should have a High School Diploma and at least one year of related banking or customer service experience.