Relationship Banking Associate

TD Bank, N.A.; Springfield (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank, N.A. in Springfield, MA is seeking a customer-focused associate to deliver everyday banking with accuracy and a high level of service. You will greet clients, handle transactions, and connect customers with appropriate colleagues to meet their financial goals.

The role emphasizes relationship-building, compliance, and risk awareness while supporting a fast-paced, friendly community bank environment.

Qualifications

• High school diploma or GED; 1+ years client-facing experience.
• Teller or cash-handling experience preferred.
• Strong communication, organization, and problem-solving abilities.

Responsibilities

• Orchestrates the overall client experience by managing client flow and inquiries.
• Serves as the hospitality ambassador, delivering a high-touch client experience.
• Educates clients on banking products and digital capabilities, connecting them to specialists.
• Schedules appointments for consumer account needs and deepens opportunities.

Skills

Excellent communication skills

Strong organization skills

Problem-solving skills

Notary License (preferred)

Education

High school diploma or GED

Notary License preferred

Job description

TD Bank, N.A. in Springfield, MA is seeking a customer-focused associate to deliver everyday banking with accuracy and a high level of service. You will greet clients, handle transactions, and connect customers with appropriate colleagues to meet their financial goals.

The role emphasizes relationship-building, compliance, and risk awareness while supporting a fast-paced, friendly community bank environment.