Relationship Banking Advocate | Customer Experience & Guidance

Community Bank, N.A.; Hawley Corners (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Medical, Vision & Dental insurance

401K with generous match

Pension

Job summary

Community Bank, N.A., a retail division of Community Financial System, Inc. (CFSI), seeks a Relationship Banking Representative to provide a customer-focused, end-to-end banking experience in a busy branch environment.

You will handle teller and desk tasks, educate clients on digital tools, and refer complex needs to specialists while maintaining regulatory compliance and service excellence.

Qualifications

• High School Diploma or GED required.
• Demonstrated customer service or banking experience preferred.
• Willingness to travel to nearby branches and attend training as needed.

Responsibilities

• Deliver a welcoming, professional customer experience in-branch.
• Open new accounts and handle routine inquiries accurately.
• Educate customers on digital banking tools and services.
• Support balance inquiries, card issues, and other service requests with accuracy.

Skills

Interpersonal skills

Active listening

Communication

Attention to detail

Documentation

Digital banking tools

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Banking systems

Job description

Community Bank, N.A., a retail division of Community Financial System, Inc. (CFSI), seeks a Relationship Banking Representative to provide a customer-focused, end-to-end banking experience in a busy branch environment.

You will handle teller and desk tasks, educate clients on digital tools, and refer complex needs to specialists while maintaining regulatory compliance and service excellence.