Relationship Banking Advisor

Community Bank, N.A.; Village of Falconer (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with generous match

Pension

Job summary

Community Bank, N.A. seeks a Relationship Banking Representative to deliver a consistent, customer-centric banking experience across teller and desk duties. You will educate customers on products, assist with transactions, and guide digital banking usage to enhance convenience and engagement.

The role focuses on listening to customer needs, recommending suitable banking solutions, and collaborating with partners to resolve issues while maintaining high service standards.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal, listening, and communication skills.
• Ability to learn and use digital banking tools and banking systems.

Responsibilities

• Deliver a welcoming, professional customer experience at every interaction.
• Open new accounts, process transactions, and educate customers on features and tools.
• Educate customers on digital banking and self-service options.
• Advise customers and coordinate with teams to resolve issues promptly.
• Support branch goals through relationship-building and needs-based conversations.

Skills

Interpersonal communication

Active listening

Attention to detail

Problem solving

Digital tools proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Banking systems

Digital banking platforms

Job description

Community Bank, N.A. seeks a Relationship Banking Representative to deliver a consistent, customer-centric banking experience across teller and desk duties. You will educate customers on products, assist with transactions, and guide digital banking usage to enhance convenience and engagement.

The role focuses on listening to customer needs, recommending suitable banking solutions, and collaborating with partners to resolve issues while maintaining high service standards.