Relationship Banking Advisor | Flexible Hours

Citizens Bank; Shelby Charter Township (MI); On-site; USD 34,000 - 43,000; Full time

Job summary

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Using your strong communication and problem‑solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving and borrowing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help

Qualifications

• High School diploma or GED required.
• 2 years of sales and customer service experience.
• Ability to ask questions and identify needs to improve the customer relationship.
• Proven success building relationships and referring products and services through in-person and phone interactions.
• Proficient in using digital technology to support business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Collaborate with teammates and business partners to strengthen relationships.
• Self-motivated, confident and able to multitask.
• Able to work branch hours, including weekends and evenings.
• Meet SAFE Act requirements including pre-employment checks and NMLS identifier.

Responsibilities

• Provide recommendations and assist customers with financial solutions.
• Support spending, saving, borrowing and investing needs.
• Introduce customers to digital and mobile banking options.
• Collaborate with Wealth Management, Mortgage and Business Banking partners.

Skills

Sales experience

Customer service

Digital literacy

Problem solving

Collaboration

Self-motivation

Flexible schedule

Communication

Education

High School diploma or GED

Job description

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Using your strong communication and problem‑solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving and borrowing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help