Relationship Banker: Trusted Banking & Digital Solutions

U.S. Bank; Pasadena (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Sick leave

Holiday pay

Parental leave

Job summary

U.S. Bank in Pasadena, CA seeks an experienced Relationship Banker to cultivate client relationships, assess financial needs, and process accounts and loans with a digital-first mindset. You will greet clients, offer banking solutions, and collaborate with branch teammates to serve customers efficiently.

The role emphasizes proactive outreach, knowledge of banking products, and excellent customer service. A valid NMLS background may apply; extensive benefits accompany full-time employment.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of retail banking experience or a combination of experience and training.
• Experience with digital banking products and self-service technologies.
• Ability to build and foster relationships with clients.
• Thorough knowledge of bank policies, procedures and support systems.
• Strong customer service and interpersonal skills.
• Experience in the financial services industry preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, learning their financial needs and channel preferences.
• Identifies solutions for new and existing clients by engaging effectively with clients.
• Maintains knowledge of consumer and business banking products and services, including digital offerings.
• Provides a consistent, high-quality client experience by greeting clients and processing basic transactions.
• Develops partnerships with branch team members to serve clients.
• Opens new consumer and business accounts, completes service requests, and submits credit applications.
• Educates clients on emerging digital products and self-service options to meet needs.
• Leverages resources to optimize the client experience with accuracy and efficiency.

Skills

Relationship building

Effective communication

Customer service

Digital banking

Needs assessment

Financial services

Education

High school diploma or equivalent

Job description

U.S. Bank in Pasadena, CA seeks an experienced Relationship Banker to cultivate client relationships, assess financial needs, and process accounts and loans with a digital-first mindset. You will greet clients, offer banking solutions, and collaborate with branch teammates to serve customers efficiently.

The role emphasizes proactive outreach, knowledge of banking products, and excellent customer service. A valid NMLS background may apply; extensive benefits accompany full-time employment.