Relationship Banker: Tech-Savvy Customer Champion

JP Morgan Chase; Lancaster (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Job summary

JP Morgan Chase in Lancaster seeks an Associate Banker to welcome clients, open accounts, and educate customers on digital tools. You will greet clients, manage lobby flow, and collaborate with branch staff to meet financial goals while upholding accurate and compliant service.

Daily tasks include account servicing, opening new accounts, and guiding customers to Chase Mobile and online banking. A customer-service mindset helps thrive in a fast-paced environment.

Qualifications

• High school diploma or GED minimum.
• Client service experience or comparable experience.
• Ability to learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow.
• Exceed client expectations by servicing accounts and opening new accounts while following policies and regulatory requirements.
• Educate clients on day-to-day banking and digital tools such as Chase Mobile App, Chase.com, and ATMs.

Skills

Client service

Active listening

Empathy

Relationship building

Tech aptitude

Education

High School Diploma or GED

Job description

JP Morgan Chase in Lancaster seeks an Associate Banker to welcome clients, open accounts, and educate customers on digital tools. You will greet clients, manage lobby flow, and collaborate with branch staff to meet financial goals while upholding accurate and compliant service.

Daily tasks include account servicing, opening new accounts, and guiding customers to Chase Mobile and online banking. A customer-service mindset helps thrive in a fast-paced environment.