Relationship Banker: Tech-Savvy Client Champion

JPMorgan Chase & Co.; Rochester (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in Rochester, MN is seeking an Associate Banker to represent our brand with hospitality, provide banking solutions, and deliver exceptional client experiences.

You will build trusted relationships and help clients reach their financial goals. You will greet customers, assist with account servicing, open new accounts, and guide clients through Chase mobile and digital tools while adhering to bank policies and regulatory requirements.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to elevate the client experience through teamwork.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Active listening

Team collaboration

Product knowledge

Cash handling

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Rochester, MN is seeking an Associate Banker to represent our brand with hospitality, provide banking solutions, and deliver exceptional client experiences.

You will build trusted relationships and help clients reach their financial goals. You will greet customers, assist with account servicing, open new accounts, and guide clients through Chase mobile and digital tools while adhering to bank policies and regulatory requirements.