Relationship Banker & Team Coach

Santander; Stratford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Santander is hiring a Banking Center Relationship Banker 2 in Stratford, CT. The role focuses on assisting customers with needs-based conversations, offering suitable financial products, and performing routine teller functions to support branch growth.

The position requires a background in customer service and sales within banking, plus potential supervisory responsibilities and knowledge of current branch processing systems.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• 0-2 years supervisory experience preferred
• Demonstrated success in leading, coaching, and motivating
• Working knowledge of all products and services
• Keeps current with systems used for branch transaction processing

Responsibilities

• Responds to customers’ needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Needs-based banking sales

Sales skills

Supervisory experience

Education

GED

Associates degree

Bachelor’s degree

Job description

Santander is hiring a Banking Center Relationship Banker 2 in Stratford, CT. The role focuses on assisting customers with needs-based conversations, offering suitable financial products, and performing routine teller functions to support branch growth.

The position requires a background in customer service and sales within banking, plus potential supervisory responsibilities and knowledge of current branch processing systems.