Relationship Banker & Solutions Specialist

Centralbancompany; Clayton (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Central Bank of St. Louis is seeking a Universal Banker who will handle teller transactions and personal banking services, serving as the primary customer contact.

The role emphasizes building relationships, identifying financial needs, and achieving referral goals to support branch growth and customer satisfaction. The position requires strong English communication, attention to detail, and the ability to balance service and sales in a fast-paced environment.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Proficiency in the English language (read, write, speak, comprehend).
• Ability to balance service and sales in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.

Responsibilities

• Process customer transactions accurately and efficiently.
• Open and maintain consumer accounts, ensuring accuracy and onboarding experience.
• Engage customers to identify financial needs and recommend products and services.
• Actively participate in referral programs, meeting goals and contributing to branch sales performance.
• Maintain and balance cash drawer within established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues professionally.
• Maintain knowledge of bank products and applicable regulations to support customers.
• Prevent fraud by following procedures and security protocols.
• Comply with banking regulations including Bank Secrecy Act requirements.

Skills

Customer service

Relationship-building

Attention to detail

English proficiency

Sales balance

Discretion with confidential info

Education

High school diploma or equivalent

Job description

Central Bank of St. Louis is seeking a Universal Banker who will handle teller transactions and personal banking services, serving as the primary customer contact.

The role emphasizes building relationships, identifying financial needs, and achieving referral goals to support branch growth and customer satisfaction. The position requires strong English communication, attention to detail, and the ability to balance service and sales in a fast-paced environment.