Universal Banker

Talentify; Clayton (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Bank of St. Louis is seeking a Universal Banker to deliver exceptional customer experience by handling teller transactions and personal banking services at our Clayton, MO location.

This role focuses on building relationships, identifying financial needs, and meeting referral goals while adhering to bank policies and security standards.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Proficient in reading, writing, and speaking English.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments.
• Open and maintain consumer accounts, ensuring accuracy and onboarding experience.
• Engage customers to identify financial needs and recommend products/services.
• Participate in referral programs to meet goals and support branch sales.
• Maintain cash drawer and balance within limits.
• Provide excellent in-person and phone support to resolve issues.

Skills

Customer service

Relationship-building

Attention to detail

English proficiency

Education

High school diploma or equivalent

Job description

Description

ABOUT CENTRAL BANK OF ST. LOUIS

Central Bank of St. Louis is a community-focused financial institution committed to building strong relationships and delivering exceptional service. We take pride in supporting the financial success of individuals and businesses throughout the St. Louis region by combining personalized service with a full range of banking solutions.

POSITION SUMMARY

The Universal Banker is responsible for delivering exceptional customer experience by supporting both teller transactions and personal banking services. This role serves as a primary point of contact for customers, handling day-to-day transactions while also identifying financial needs and recommending appropriate products and services. This position plays a key role in relationship building and is accountable for achieving referral goals that support branch growth and customer satisfaction. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

CORE QUALIFICATIONS

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Demonstrated proficiency in the English language, including the ability to read, write, speak, and comprehend English effectively.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Prior banking, cash handling, or customer service experience preferred.
• Sales or referral experience is a plus.

Qualifications

POSITION REQUIREMENTS

• Ability to accurately identify, count, and handle U.S. currency and coin in accordance with established procedures.
• Basic math and computer proficiency.
• Ability to operate standard banking and office equipment.
• Must be able to meet referral performance expectations and goals.
• Regular in-person attendance at assigned branch location required.
• Willingness to assume additional responsibilities/duties/projects as they arise.
• Regular and reliable attendance and punctuality are required for this position.