Relationship Banker: Service, Sales & IRM Expert

Truist; Dry Ridge (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Truist in Dry Ridge, KY is seeking a client-focused Teller to deliver accurate, efficient service while handling transactions and maintaining records.

You will guide customers to digital banking, participate in outbound outreach, and collaborate with branch teams to meet financial needs.

This role requires a high school diploma and two years of teller or cash handling experience, with strong communication and multitasking abilities.

Qualifications

• High school diploma or equivalent required.
• Two years teller, cash handling, or client service experience preferred.
• Excellent interpersonal and communication skills; ability to interact with clients.

Responsibilities

• Provide a distinctive client experience with accurate, courteous transactions.
• Educate clients on digital banking solutions (ATMs, Online/Mobile).
• Support outbound client outreach and identify client needs or opportunities.
• Understand and apply Integrated Relationship Management (IRM) concepts in service delivery.
• Maintain awareness of policies, procedures, and internal controls.
• Assist with new account openings and issue resolution.
• Collaborate with branch team to balance workload and service goals.

Skills

Interpersonal skills

Communication skills

Customer service

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Branch automation software

Job description

Truist in Dry Ridge, KY is seeking a client-focused Teller to deliver accurate, efficient service while handling transactions and maintaining records.

You will guide customers to digital banking, participate in outbound outreach, and collaborate with branch teams to meet financial needs.

This role requires a high school diploma and two years of teller or cash handling experience, with strong communication and multitasking abilities.