Relationship Banker: Personal Banking & Client Growth

Newburyport Bank; Newbury (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Newburyport Bank is seeking a Relationship Banker to deliver customer service and recommend products while pursuing established goals. You will utilize Service Excellence Standards to manage and grow customer relationships.

The role involves opening consumer and business accounts, processing deposits and other transactions, and ensuring accurate documentation. Evening/weekend work and multi-market locations may be required; we are an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 1–2 years of teller, customer service, sales, or related experience; cash handling preferred.
• Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash‑handling skills.
• Ability to work evenings, weekends, and at multiple market locations as needed.

Responsibilities

• Identify customer needs and recommend appropriate Bank products and services, including cross‑selling and referrals.
• Build and strengthen customer relationships through in‑branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation and system entry.
• Process a variety of transactions accurately, including deposits, withdrawals, loan payments, official checks, money orders, mailed deposits, and other customer requests.
• Follow all branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers’ financial needs.

Skills

Customer service

Cash handling

Sales

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Newburyport Bank is seeking a Relationship Banker to deliver customer service and recommend products while pursuing established goals. You will utilize Service Excellence Standards to manage and grow customer relationships.

The role involves opening consumer and business accounts, processing deposits and other transactions, and ensuring accurate documentation. Evening/weekend work and multi-market locations may be required; we are an Equal Opportunity Employer.