Relationship Banker

Pentucket-Bank; Haverhill (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Pentucket Bank is seeking a motivated Relationship Banker to deliver exceptional customer service and recommend banking products. You will identify customer needs, foster relationships, and support growth across branch locations.

You will open consumer and business accounts, process deposits and loan payments, and ensure accurate documentation while upholding service standards. Evening and weekend availability is required to serve our local communities.

Qualifications

• High school diploma or equivalent.
• 1–2 years teller, customer service, sales, or related experience; cash handling preferred.
• Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash-handling skills.
• Basic computer and organizational skills with strong attention to detail.
• Ability to problem-solve, learn banking products and procedures, and communicate confidently with customers.
• Self-motivated team player with a strong work ethic and commitment to exceptional customer experiences.
• Ability to work evenings, weekends, and at multiple market locations as needed.

Responsibilities

• Identify customer needs and recommend appropriate Bank products and services, including cross-selling and referrals.
• Build and strengthen customer relationships through in-branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation and system entry.
• Process a variety of transactions accurately, including deposits, withdrawals, loan payments, official checks, money orders, mailed deposits, and other customer requests.
• Follow all branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers’ financial needs.

Skills

Customer service

Cash handling

Sales

Communication

Math

Attention to detail

Problem solving

Education

High school diploma

Job description

Pentucket Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Start with heart.

The Relationship Banker provides customer service and recommendations of products and services while reaching established goals. Utilizes the Bank’s Service Excellence Standards and product knowledge to develop and manage customer relationships.

Essential Job Functions

• Identify customer needs and recommend appropriate Bank products and services, including cross-selling and referrals.
• Build and strengthen customer relationships through in-branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation and system entry.
• Process a variety of transactions accurately, including deposits, withdrawals, loan payments, official checks, money orders, mailed deposits, and other customer requests.
• Follow all branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers’ financial needs.

Requirements

Qualifications, Experience, and Education

• High school diploma or equivalent.
• 1–2 years of teller, customer service, sales, or related experience; cash handling preferred.
• Obtain Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash-handling skills.
• Basic computer and organizational skills with strong attention to detail.
• Ability to problem-solve, learn banking products and procedures, and communicate confidently with customers.
• Self-motivated team player with a strong work ethic and commitment to exceptional customer experiences.
• Ability to work evenings, weekends, and at multiple market locations as needed.