Relationship Banker

Newburyport Five Cents Savings Bank; Newbury (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Newburyport Bank in Massachusetts seeks a Relationship Banker who delivers personalized service and product recommendations to help customers meet their financial goals. You will develop relationships through in-branch visits and outbound outreach while maintaining service standards.

This role requires 1-2 years in teller or customer service, cash handling, and the ability to work evenings, weekends, and at multiple locations.

Qualifications

• High school diploma or equivalent.
• 1-2 years teller or customer service experience; cash handling preferred.
• Obtain Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash-handling skills.
• Basic computer and organizational skills with strong attention to detail.
• Ability to problem-solve, learn banking products and procedures, and communicate confidently with customers.
• Self-motivated team player with a strong work ethic and commitment to exceptional customer experiences.
• Ability to work evenings, weekends, and at multiple market locations as needed.

Responsibilities

• Identify customer needs and recommend Bank products and services, including cross-selling and referrals.
• Build and strengthen customer relationships through in-branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation.
• Process deposits, withdrawals, loan payments, official checks, money orders and other requests accurately.
• Follow branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers' financial needs.

Skills

Customer service

Cash handling

Communication

Sales

Problem-solving

Team player

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Description

Newburyport Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Pentucket Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities that will guide you along your professional journey, and allows you to make a meaningful impact in your local community, as you join a team that champions integrity, collaboration, and continuous progress. Journey Well!

The Relationship Banker provides customer service and recommendations of products and services while reaching established goals. Utilizes the Bank's Service Excellence Standards and product knowledge to develop and manage customer relationships.

Essential Job Functions

• Identify customer needs and recommend appropriate Bank products and services, including cross-selling and referrals.
• Build and strengthen customer relationships through in-branch interactions, outbound calls, and business development initiatives.
• Open consumer and business accounts, CDs, and other Bank products while ensuring accurate documentation and system entry.
• Process a variety of transactions accurately, including deposits, withdrawals, loan payments, official checks, money orders, mailed deposits, and other customer requests.
• Follow all branch policies and procedures related to operations, cash handling, compliance, audits, opening/closing, vault/ATM management, and balancing.
• Provide exceptional customer service while identifying opportunities to support customers' financial needs.

Requirements

Qualifications, Experience, and Education

• High school diploma or equivalent.
• 1-2 years of teller, customer service, sales, or related experience; cash handling preferred.
• Obtain Notary Public commission within the first year of employment.
• Strong customer service, communication, math, and cash-handling skills.
• Basic computer and organizational skills with strong attention to detail.
• Ability to problem-solve, learn banking products and procedures, and communicate confidently with customers.
• Self-motivated team player with a strong work ethic and commitment to exceptional customer experiences.
• Ability to work evenings, weekends, and at multiple market locations as needed.

Newburyport Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [e-mail] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.