Relationship Banker - Mandarin-Speaking & Digital Banking

U.S. Bank; San Gabriel (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

Paid holidays

Life insurance

Disability insurance

Adoption assistance

Parental leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant in California to engage customers across channels, build trusted relationships, and provide tailored financial guidance.

You will identify client needs, educate on digital banking tools, and open accounts while collaborating with branch teams to ensure excellent service. This role emphasizes a digital-first approach and regulatory compliance.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Bilingual ability to read, write, and speak in business-level proficiency of Mandarin language and English.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up.
• Engage and communicate effectively with clients to assess banking needs.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options to meet financial goals.
• Adhere to bank policies and provide accurate, compliant guidance.

Skills

Relationship building

Client communication

Bank policies

Customer service

Digital products

Needs assessment

Product recommendations

Financial services

Education

High school diploma

Job description

U.S. Bank is seeking a Client Relationship Consultant in California to engage customers across channels, build trusted relationships, and provide tailored financial guidance.

You will identify client needs, educate on digital banking tools, and open accounts while collaborating with branch teams to ensure excellent service. This role emphasizes a digital-first approach and regulatory compliance.