Relationship Banker: In-Branch Client Success & Growth

Bank of America; Ellicott City (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Ellicott City, MD is seeking a Client Service Associate who will engage clients in the lobby, educate on self-service options, and process cash transactions accurately. You will build relationships to meet financial needs and connect clients to solutions aligned with their goals.

The role requires strong communication, adaptability, and compliance with laws. Weekend or extended hours may be required; base pay ranges hourly as noted, with competitive benefits.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred in business or finance.
• Experience in financial services or retail banking is a plus.
• Ability to learn and adapt to new technology platforms.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs.
• Guide clients to digital self-service options.
• Ensure compliance with bank policies and regulations.

Skills

Customer Service

Cash Handling

Sales Skills

Communication

Problem Solving

Relationship Building

Self-Service Education

Time Management

Compliance

Team Collaboration

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in Ellicott City, MD is seeking a Client Service Associate who will engage clients in the lobby, educate on self-service options, and process cash transactions accurately. You will build relationships to meet financial needs and connect clients to solutions aligned with their goals.

The role requires strong communication, adaptability, and compliance with laws. Weekend or extended hours may be required; base pay ranges hourly as noted, with competitive benefits.