Relationship Banker II — Growth & Coaching Lead

Santander; Manchester (NH); On-site; USD 35,000 - 58,000; Full time

Job summary

Santander is seeking a Banking Center Relationship Banker II in Manchester, CT to provide excellent service and drive sales alongside the team. The role handles customer financial transactions, learns client needs, and identifies opportunities to deepen relationships with a focus on growth and compliance.

Responsibilities include supervising colleagues, coaching, and supporting branch initiatives while maintaining strong customer service.

Qualifications

• HS Diploma or GED required.
• Advanced degrees (Associates and/or Bachelor's) preferred.

Responsibilities

• Responds to customers’ needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Sales

Leadership

Product knowledge

Flexibility

Education

H.S. Diploma or GED

Associate's or Bachelor's degree

Tools

Branch systems

Job description

Santander is seeking a Banking Center Relationship Banker II in Manchester, CT to provide excellent service and drive sales alongside the team. The role handles customer financial transactions, learns client needs, and identifies opportunities to deepen relationships with a focus on growth and compliance.

Responsibilities include supervising colleagues, coaching, and supporting branch initiatives while maintaining strong customer service.