Relationship Banker II - Growth & Service Leader

Banco Santander SA; United States; On-site; USD 35,000 - 58,000; Full time

Job summary

Banco Santander SA in Waterbury, CT is seeking a Banking Center Relationship Banker II to deliver exceptional service and drive growth across sales, service and operations. You will process customer transactions, nurture opportunities, and collaborate with teams to meet branch goals.

The role requires 3–4 years of customer service and banking sales experience, plus the ability to coach colleagues and work a flexible schedule. Strong product knowledge and a customer-centric approach are essential.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all bank products and services.
• Keeps current with all systems used for branch transaction processing.
• Ability to work a flexible and/or rotating schedule; Saturdays, Sundays and extended hours may be required.
• Travel may be required to alternate Banking Centers.

Responsibilities

• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
• Achieve/exceed both individual and team goals in sales, service and operations.
• Maintain compliance with Federal and State regulations as well as bank policies and procedures.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.

Skills

Customer service

Sales experience

Leadership

Banking products knowledge

Education

High School Diploma

Associate’s or Bachelor’s degree

Job description

Banco Santander SA in Waterbury, CT is seeking a Banking Center Relationship Banker II to deliver exceptional service and drive growth across sales, service and operations. You will process customer transactions, nurture opportunities, and collaborate with teams to meet branch goals.

The role requires 3–4 years of customer service and banking sales experience, plus the ability to coach colleagues and work a flexible schedule. Strong product knowledge and a customer-centric approach are essential.