Relationship Banker II — Digital-First Client Advisor

US Bank; Cleveland (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, delivering tailored counsel and promoting digital products and self-service options.

You will build strong client relationships by understanding financial needs and facilitating banking solutions, including opening accounts and processing requests. The role emphasizes proactive outreach, knowledge of retail products, and collaboration with branch teams to ensure excellent service

Qualifications

• High school diploma or equivalent required.
• Typically 4–5 years of job-related retail banking experience or equivalent training.

Responsibilities

• Build and foster client relationships across multiple channels (in-person, appointment, virtual).
• Educate clients on deposit and loan products and services and recommend suitable solutions.
• Open new consumer and business accounts and process service requests and credit applications.
• Provide a consistent optimal client experience through proactive outreach and accurate service.

Skills

Relationship building

Client engagement

Communication skills

Sales campaigns

Digital products knowledge

Digital-first mindset

Needs assessment

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, delivering tailored counsel and promoting digital products and self-service options.

You will build strong client relationships by understanding financial needs and facilitating banking solutions, including opening accounts and processing requests. The role emphasizes proactive outreach, knowledge of retail products, and collaboration with branch teams to ensure excellent service