Relationship Banker II – Community-Focused & Growth

Woodforest; Shenandoah (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Woodforest National Bank is seeking a Banker II in Texas to serve as a frontline ambassador, delivering the Woodforest Experience while building retail customer relationships and promoting banking solutions. You will handle teller duties, open deposits, and promote digital tools in a fast-paced branch.

Strong communication and a customer-service mindset are essential. The role emphasizes ownership, integrity, and community involvement, with opportunities to collaborate on local marketing efforts

Qualifications

• Minimum of 2 years in retail sales or customer service.
• In-store banking experience preferred but not required.
• Willingness to accept coaching and feedback.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.
• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.
• Provide dependable, efficient service while maintaining professionalism, composure, and a positive attitude in a fast-paced retail environment.
• Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.

Skills

Communication skills

Organizational skills

Problem-solving

Customer service

Sales aptitude

Flexibility with hours

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker II in Texas to serve as a frontline ambassador, delivering the Woodforest Experience while building retail customer relationships and promoting banking solutions. You will handle teller duties, open deposits, and promote digital tools in a fast-paced branch.

Strong communication and a customer-service mindset are essential. The role emphasizes ownership, integrity, and community involvement, with opportunities to collaborate on local marketing efforts