Relationship Banker I: Grow Customers, Drive Sales

Santander; Hill (NH); On-site; USD 32,000 - 51,000; Full time

Job summary

Santander is seeking a Banking Center Relationship Banker I in Torrington, CT. You will support the branch by handling transactions, driving sales through needs-based conversations, and building trusted relationships with customers.

The role emphasizes compliance, teamwork, and a proactive approach to service excellence. The position demands a flexible schedule, strong customer service skills, and knowledge of available banking products.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• Flexible and rotating schedule; may be required to work Saturdays, Sundays and extended hours; travel may be required to alternate Banking Centers.
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork.

Responsibilities

• The Relationship Banker I role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals.
• Process all customer-related financial transactions in accordance with the rules, regulations, and guidelines of the bank.
• Use excellent communication and active listening skills to learn about the customer’s financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.
• Develop and maintain a strong partnership with various business segments through collaboration and communication.
• Respond to customers’ needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluate needs of clients and offer appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/exceed both individual and team goals in sales, service and operations.
• Maintain compliance with Federal and State regulations as well as bank policies and procedures; meet/exceed branch audits and operations evaluation requirements.

Job description

Santander is seeking a Banking Center Relationship Banker I in Torrington, CT. You will support the branch by handling transactions, driving sales through needs-based conversations, and building trusted relationships with customers.

The role emphasizes compliance, teamwork, and a proactive approach to service excellence. The position demands a flexible schedule, strong customer service skills, and knowledge of available banking products.