Relationship Banking Specialist – Growth & Service

Santander Consumer USA Inc.; Torrington (CT); On-site; USD 32,000 - 51,000; Full time

Job summary

Santander Bank, N.A. is seeking a branch teller in Torrington, CT to perform routine transactions, assist customers, and promote banking products through needs-based conversations. You will join a team focused on service and growth while upholding regulatory standards.

The role requires strong customer service, a flexible schedule, and a good working knowledge of bank products. Attention to detail and teamwork are essential in delivering a positive customer experience.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• Advanced degrees (Associates and/or Bachelor's).
• 3-4 years customer service and needs-based banking sales experience preferred.
• Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.

Skills

Customer service

Needs-based banking sales

Flexible schedule

Teamwork

Interpersonal skills

Education

H.S. Diploma or GED

Associates or Bachelor's

Tools

Banking systems

Job description

Santander Bank, N.A. is seeking a branch teller in Torrington, CT to perform routine transactions, assist customers, and promote banking products through needs-based conversations. You will join a team focused on service and growth while upholding regulatory standards.

The role requires strong customer service, a flexible schedule, and a good working knowledge of bank products. Attention to detail and teamwork are essential in delivering a positive customer experience.