Relationship Banker I: Grow Customer Relationships

Trustmark National Bank; Wesson (MS); On-site; USD 36,000 - 60,000; Full time

Job summary

Trustmark National Bank is seeking a Relationship Banker I in Mississippi. The role focuses on identifying customer needs and linking them to bank products while handling a variety of cash and non-cash transactions.

You will drive sales and referrals, deliver excellent service, and maintain accurate cash drawer practices. The position requires a high school diploma or GED and about one year in sales or customer service, with strong communication and math skills.

Qualifications

• High school diploma or GED.
• One year of sales or customer service experience (in lieu of experience, Bachelor's degree is acceptable).
• Able to use basic math concepts and can handle routine transactions and balance the cash drawer.
• Exceptional customer service skills with the ability to learn and communicate Trustmark products.
• Pass appropriate assessment tests related to customer service and math skills.
• Able to meet sales goals in a retail environment.
• Basic computer skills and the ability to learn internal technology systems to perform work tasks.
• Strong interpersonal and communication skills both verbal and written.
• Time management skills.
• Detail-oriented with a focus on quality and accuracy.
• Demonstrate professional appearance and mannerisms as this position works with the public daily.
• Experience in maintaining and balancing a cash drawer preferred.

Responsibilities

• Identify customer needs and make referrals through proactive sales/service efforts.
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver exceptional customer experience that follows Trustmark's service standards.
• Safeguard the bank's assets and security while processing transactions accurately (deposits, withdrawals, wires, card transactions, loan payments, and maintenance of accounts).
• Balance cash drawer daily and ensure documents are properly executed.
• Achieve sales and referral goals quarterly while providing excellent customer service.
• Make outreach calls to customers and prospects.
• Comply with the bank's guidelines, policies, procedures, and standards of performance.
• Perform additional duties as assigned.

Education

High school diploma or GED

Job description

Trustmark National Bank is seeking a Relationship Banker I in Mississippi. The role focuses on identifying customer needs and linking them to bank products while handling a variety of cash and non-cash transactions.

You will drive sales and referrals, deliver excellent service, and maintain accurate cash drawer practices. The position requires a high school diploma or GED and about one year in sales or customer service, with strong communication and math skills.