Relationship Banker I: Elevate Customer Growth & Service

Trustmark; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Trustmark is seeking a Relationship Banker in Jackson, MS to identify customer needs and match them with bank products. You will engage in proactive sales and service, deepen customer relationships, and process a variety of cash and non-cash transactions.

The role requires strong customer service skills and the ability to meet sales goals. Responsibilities include deposits, loans, insurance products, and cash management services, while maintaining Trustmark’s service standards.

Qualifications

• High school diploma or GED is required or acceptable with related experience.
• Able to meet sales goals in a retail environment.
• Exceptional customer service and communication skills are essential.

Responsibilities

• Identify customer needs and make referrals through proactive sales/service efforts.
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver an exceptional customer experience following Trustmark’s service standards.
• Safeguard assets and process transactions accurately (deposits, withdrawals, wires, card transactions, loan payments).
• Balance cash drawer daily and ensure proper documentation.
• Pursue sales and referral goals quarterly while delivering strong customer service.
• Make outreach calls to customers and prospects.
• Comply with bank policies, procedures, and performance standards.
• Travel between branch locations and perform additional duties as assigned.

Education

High school diploma or GED

Bachelor's degree

Job description

Trustmark is seeking a Relationship Banker in Jackson, MS to identify customer needs and match them with bank products. You will engage in proactive sales and service, deepen customer relationships, and process a variety of cash and non-cash transactions.

The role requires strong customer service skills and the ability to meet sales goals. Responsibilities include deposits, loans, insurance products, and cash management services, while maintaining Trustmark’s service standards.