Relationship Banker I: Digital-First Client Advisor

U.S. Bank; Minnesota; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation and holidays

Job summary

U.S. Bank in Saint Cloud, MN is seeking a Relationship Banker I to engage customers across in-person, by appointment, and virtual channels. You will assess needs, educate on deposits and loans, and open accounts while promoting digital services for convenience and security.

The role emphasizes customer service, adherence to policies, and collaboration with branch partners to deliver a superior client experience.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Interacts with clients via in-person, by appointment, and virtual channels.
• Educates clients on digital products and self-service options to meet needs.
• Coordinates with branch team members to serve clients accurately.

Skills

Relationship building

Communication skills

Customer service

Digital product knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank in Saint Cloud, MN is seeking a Relationship Banker I to engage customers across in-person, by appointment, and virtual channels. You will assess needs, educate on deposits and loans, and open accounts while promoting digital services for convenience and security.

The role emphasizes customer service, adherence to policies, and collaboration with branch partners to deliver a superior client experience.