Relationship Banker I — Digital-First Banking & Growth

U.S. Bank; Mason City (IA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Sign-On Bonus $1,500

Job summary

U.S. Bank is hiring a Relationship Banker to build lasting client relationships across in-person, by-appointment, and virtual channels with a digital-first approach. You will assess customers’ banking needs, explain deposit and loan products, and tailor solutions for each client’s goals.

The role emphasizes open new accounts, process service requests, and educate clients on self-service digital tools while collaborating with branch teams to deliver an exceptional client experience.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.

Responsibilities

• Relationship Bankers build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring a Relationship Banker to build lasting client relationships across in-person, by-appointment, and virtual channels with a digital-first approach. You will assess customers’ banking needs, explain deposit and loan products, and tailor solutions for each client’s goals.

The role emphasizes open new accounts, process service requests, and educate clients on self-service digital tools while collaborating with branch teams to deliver an exceptional client experience.