Relationship Banker I — Digital Banking & Growth

Us Bank; Louisville (KY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank in Louisville seeks a Relationship Banker to engage customers through in-person, appointment, and digital channels, offering guidance on deposits, loans, and digital tools.

Open new accounts, process transactions, and tailor solutions to clients’ goals. A high school diploma and up to four years in retail banking are typical; NMLS registration is required with background checks.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer's true needs while leveraging a digital first mindset.

Responsibilities

• Engage customers in-person, by appointment, and virtually to provide banking counsel.
• Open new consumer and business accounts and process basic transactions.
• Educate clients on digital products and self-service options to meet needs.
• Collaborate with branch teams to deliver operational excellence and accuracy.

Skills

Relationship building

Client communication

Digital banking knowledge

Customer service

Self-service tech

Digital-first mindset

Sales orientation

Education

High school diploma or equivalent

Job description

U.S. Bank in Louisville seeks a Relationship Banker to engage customers through in-person, appointment, and digital channels, offering guidance on deposits, loans, and digital tools.

Open new accounts, process transactions, and tailor solutions to clients’ goals. A high school diploma and up to four years in retail banking are typical; NMLS registration is required with background checks.