Relationship Banker I: Customer-Centric Banking Pro

Fidelity Co-Operative Bank; Leominster (MA); On-site; USD 28,000 - 31,000; Full time

Job summary

Fidelity Co-Operative Bank is seeking a Relationship Banker I to deliver exceptional customer care at the Leominster Banking Center. You will assist with transactions, answer inquiries and support problem resolution in a customer-focused environment.

The role emphasizes building customer relationships, understanding account ownership, and learning bank products while maintaining confidentiality and compliance with policies.

Qualifications

• Six months cash handling experience preferred.
• Six months customer service experience.
• Prior customer relationship building experience.
• Awareness of cyber security best practices to protect customers.
• Strong verbal and written communication skills.
• Ability to think critically and solve problems.
• Compliance with laws, regulations and bank policies.

Responsibilities

• Develops rapport with customers and greets them by name.
• Handle daily transactions and address inquiries.
• Process deposits, loan payments and cash equivalents.
• Safeguard confidentiality of customer information.
• Build knowledge of the bank's products and services.
• Comply with laws, regulations, policies, and procedures.
• Attend banking center meetings and coaching sessions.
• Participate in community events and volunteering.

Skills

Cash handling

Customer service

Customer relationship building

Cyber security awareness

Verbal and written communication

Critical thinking

Problem solving

Education

Bachelor's degree preferred

NMLS registration eligibility

Notary Public eligibility

Job description

Fidelity Co-Operative Bank is seeking a Relationship Banker I to deliver exceptional customer care at the Leominster Banking Center. You will assist with transactions, answer inquiries and support problem resolution in a customer-focused environment.

The role emphasizes building customer relationships, understanding account ownership, and learning bank products while maintaining confidentiality and compliance with policies.