Customer-Centric Relationship Banker I

Fidelity Bank; Leominster (MA); On-site; USD 28,000 - 31,000; Full time

Job summary

Fidelity Bank in Leominster, MA, is looking for a Relationship Banker I to deliver exceptional customer care at the Fidelity Banking Center. You will assist customers with transactions, inquiries, and issue resolution in a friendly, compliant, on-site environment.

The role supports building relationships and broad knowledge of bank products and services, with a focus on accuracy, confidentiality, and continuous learning in a busy retail banking setting.

Qualifications

• Bachelor's degree preferred.
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
• Eligible for Notary Public commission.

Responsibilities

• Develops rapport with customers and greets them by name.
• Handles daily banking transactions and inquiries following bank policies.
• Processes deposits, loan payments, cash verification and related endorsements.
• Safeguards customer confidentiality and privacy.
• Builds knowledge of Fidelity Bank products and services.
• Complies with laws, regulations, and internal policies.
• Completes learning activities and participates in meetings and coaching.
• Participates in community groups and events as needed.
• Performs additional duties as assigned.

Education

Bachelor's degree preferred

NMLS registration eligible

Notary Public commission eligible

Job description

Fidelity Bank in Leominster, MA, is looking for a Relationship Banker I to deliver exceptional customer care at the Fidelity Banking Center. You will assist customers with transactions, inquiries, and issue resolution in a friendly, compliant, on-site environment.

The role supports building relationships and broad knowledge of bank products and services, with a focus on accuracy, confidentiality, and continuous learning in a busy retail banking setting.