Relationship Banker: Help Clients Thrive Financially

Bank of America; Brighton (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States is seeking a Client Services Associate to engage clients in the lobby, educate them on self‑service tools and conduct transactions via mobile, online banking or ATM.

You will process cash transactions, build client relationships, and connect customers with solutions to achieve their financial goals, while adhering to laws and internal policies. Weekend/extended hours may be required.

Qualifications

• Enthusiastic, self-starter with strong work ethic and focus on results.
• Able to learn and adapt to new information and platforms.
• Excellent communication and client engagement skills.
• Six months cash handling experience (preferred).
• Willing to work weekends/extended hours as needed.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Oral Communications

Relationship Building

Customer Focus

Problem Solving

Account Management

Education

High School Diploma / GED

Bachelor’s degree in business/finance (desired)

Job description

Bank of America in the United States is seeking a Client Services Associate to engage clients in the lobby, educate them on self‑service tools and conduct transactions via mobile, online banking or ATM.

You will process cash transactions, build client relationships, and connect customers with solutions to achieve their financial goals, while adhering to laws and internal policies. Weekend/extended hours may be required.