Relationship Banker: Client Solutions & Service

Bank of America; Laurel Springs (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in the United States seeks an in-person Client Service Associate to educate clients and assist with transactions using self-service channels such as mobile, online banking, and ATM. You will accurately process cash transactions and engage clients to understand their financial goals.

You will build relationships, follow processes, and expand knowledge across small business, lending, and investments while supporting a strong client experience and flexible hours.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Able to identify solutions for new and existing clients based on their needs.
• Confident in communicating and engaging all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on how to conduct simple banking transactions through self-service tools (ATM/online/mobile).
• Applies strong critical thinking and problem-solving skills to meet clients' needs.
• Follows established processes and regulations to act in clients' and bank's best interest.
• Efficiently manages time and capacity.
• Willing to work weekends or extended hours at various locations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree

Associate’s Degree

Job description

Bank of America in the United States seeks an in-person Client Service Associate to educate clients and assist with transactions using self-service channels such as mobile, online banking, and ATM. You will accurately process cash transactions and engage clients to understand their financial goals.

You will build relationships, follow processes, and expand knowledge across small business, lending, and investments while supporting a strong client experience and flexible hours.