Relationship Banker: Grow Client Relationships & Solutions

Bank of America; Berwyn (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States is seeking a client service professional to engage with clients in the lobby and educate them on self-service banking options, including mobile, online, and ATM transactions. You will accurately and efficiently process cash transactions and seek opportunities to understand clients' financial priorities.

In this role you will have in-depth conversations to learn clients' goals and link them to appropriate solutions, while supporting weekend or extended-hour

Qualifications

• Energetic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Passionate about delivering an improved client financial life.
• Able to identify solutions based on client needs.
• Effective communicator comfortable with all clients.
• Learns and adapts to new information and platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Strong problem-solving and critical-thinking skills.
• Follows processes and complies with laws and regs.
• Efficient time and capacity management.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America in the United States is seeking a client service professional to engage with clients in the lobby and educate them on self-service banking options, including mobile, online, and ATM transactions. You will accurately and efficiently process cash transactions and seek opportunities to understand clients' financial priorities.

In this role you will have in-depth conversations to learn clients' goals and link them to appropriate solutions, while supporting weekend or extended-hour