Relationship Banker — Build Client Solutions & Growth

Bank of America; Norwood (MA); On-site; USD 37,000 - 48,000; Full time

Job summary

Bank of America is seeking a Client Service Associate to engage lobby clients, explain self‑service options, and process cash transactions accurately. You will build relationships to understand clients' financial needs and connect them to suitable solutions.

The role requires strong communication, a proactive attitude, and the ability to work within established processes while complying with laws and regulations. Weekend hours may be required at various centers to serve clients effectively.

Qualifications

• Enthusiastic self-starter with focus on client outcomes.
• Strong communication and relationship-building skills.
• Able to explain simple banking transactions and self‑service options.

Responsibilities

• Execute cash transactions accurately for clients.
• Engage lobby clients to educate and assist with self‑service resources.
• Build relationships to meet clients' financial needs and goals.
• Adhere to laws, regulations and bank processes in daily activities.
• Assist with scheduling, appointments, and outreach to clients.

Skills

Customer focus

Communication

Problem solving

Team collaboration

Time management

Attention to detail

Education

High School Diploma or GED

Bachelor’s in business/finance (desirable)

Job description

Bank of America is seeking a Client Service Associate to engage lobby clients, explain self‑service options, and process cash transactions accurately. You will build relationships to understand clients' financial needs and connect them to suitable solutions.

The role requires strong communication, a proactive attitude, and the ability to work within established processes while complying with laws and regulations. Weekend hours may be required at various centers to serve clients effectively.